SEVASTOPOL | SIMFEROPOL | EVPATORIA | YALTA | FEODOSIA | ALUPKA | SUDAK | KERCH

Terms and Conditions

CANCELLATIONS AND REFUNDS
To cancel a booking, please notify us by E-mail. The receipt of cancellation will be confirmed within 24 hours from the moment your message is received, if not on a weekend or holiday. Messages received on weekends or holidays will be processed the next business day.
Please note that if you have not received no E-mail confirmation from us within this time, it means that we have NOT received your cancellation.

Accommodation
All cancellations made 14 days prior to the check-in date are usually subject to a full refund.
For later cancellations, fees depend on the hotel or appartment cancellation policy solely.
However, canceling your hotel at least 5 days prior to the hotel check-in date you can be sure that cancellation fee would not exceed one night stay cost.
For cancellations made less than 5 days prior to the check-in date the cancellation fee will equal the sum of the deposit which equals the cost of 2 nights stay.

Train tickets
50% of the train ticket cost is refunded, provided tickets are received by AccessCrimea no later than 10 days prior to the train trip.
Accesscrimea booking fee is non refundable.

Air tickets
Air tickets refund policy depends on the Air company solely.
Please note: To cancel tickets they must be received by AccessCrimea no later than 10 days prior to the flight.
Accesscrimea booking fee is non refundable.

Airport pick ups, car, guide and other services
At least 2 business day's notice are required for a full refund for these services. This notice is required by E-mail.

If payment was made with a credit card
The refund amount (calculated based on the conditions above) will be credited back to your card within one week after the cancellations are confirmed.
If payment was made via bank

The refund amount (calculated based on the conditions above) will be credited back to your bank account (less transfer costs) within two weeks after cancellations are confirmed.

Changing a booking during your stay
If you decide to change your booking during the stay we will do everything possible to satisfy the request. The amount that we will be able to refund you depends soley on the policy of the hotel or appartment
If you need to shorten your stay for any reason we will require an E-mail request from you. The amount that we will be able to refund you depends soley on the policy of the hotel or appartment.
If you are not satisfied with the accommodation that we have selected for you, we will find you more suitable accommodation within 24 hours and refunds in this case will be discussed on a case-by-case basis.

The costs for any requests to change / upgrade / downgrade the selected accommodation during the stay not due to dissatisfaction with the property will be borne by the client.

AVAILABILITY AND BOOKING
We will offer you accommodations that are available for booking when we E-mail you this information. If in this intermediate period the accommodation that you choose is suddenly booked out, we will offer you the other accommodation options of a similar standard and location.
Due to specifics of the internal transportation system, there are time limits for booking domestic train tickets. Domestic air tickets usually can be booked within 30 days prior to the flight, though some airlines can be booked earlier. Please, check with us.
Domestic train tickets can be booked within 42 days prior to the train trip. Earlier bookings for domestic train tickets are not available.

REQUESTS
Inquires are processed upon reception of on-line request forms, e-mailed letters, or faxes. Your inquiry will be answered within 24 hours from the moment your message is received, if not on the week-end or holiday. Messages received on week-ends or holidays are processed the first working day after.
It is advisable to start making travel arrangements earlier than 14 days prior to the expected date of arrival to Ukraine. Although booking in advance is preferable, we will process last minute requests as well, if they are received in working hours - Monday though Friday, from 10 am till 6 pm, GMT+2.

LIABILITY
Access Crimea is fully responsible for completing bookings in an accurate and timely manner and guarantees the delivery of services and costs according to the invoiced amount.
Access Crimea has no control over standards or quality of services provided by hotels and transport agents as well as booked train cancellations or delays and is therefore not responsible to provide refunds under these circumstances.
It is client's responsibility to make all connections on time with regards to transportation. The cost of any additional bus or rail tickets due to the client missing a connection must be borne by the client.
Access Crimea is not responsible for courier service delays or non-deliveries and any consequences it might result in. Access Crimea liability is limited by courier services' liabilities, their service terms and conditions. We do our best to provide accurate information on hotels and transport amenities and quality. If an issue arises when staying at a hotel and it cannot be resolved with the hotel directly, please, contact us before you check-out from the hotel. We will do our best to find the solution with the service provider. We will not be able to change the situation after check-out.
Whilst Access Crimea does all that it can to ensure the quality and security of its accommodations, it is not responsible for any problems that lead to physical injury or loss of belongings. In the unlikely event of a hotel or flat been double booked upon your arrival, our liability is limited to finding and booking you another hotel room or flat of a similar standard and location within the day of your arrival.

PRIVACY AND CONFIDENTIALITY
All booking data, including credit card information, is kept confidential in our secured server and is not disclosed to the third parties. Please, note inquiries made by the third parties about your bookings will not be answered. If you wish to have someone follow up your bookings on your behalf, please inform us about his/her name and e-mail address in advance.